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Audio Problems

If you are having a problem hearing the audio, try the following:

Refresh the page in your browser.
Check your volume and be sure your system is not muted. You may also want to open your Volume Control and ensure that "Wave" and "SW Synth" are not muted or turned down all the way.
Check to see if a yellow information bar appears near the top of your browser window. If so, click the link or button to install or run the plugin. The link or button may be called, "Install ActiveX Control," "Click to Run ActiveX Control," or "Install Missing Plugins."
Check the plug-ins and add-ons installed within your browser. Do this by going to "Tools > Manage Add-ons" in Internet Explorer or "Tools > Add-ons > Plugins" in Firefox. If you have the necessary audio plug-in, such as Windows Media Player or Apple Quicktime, it will be listed here. If it is not listed, download a plugin via either of the links below.
Check to see if your system has more than one media player installed and both are set as the default player for MP3. If so, enable/disable any one of them. You can check this by:
- Windows Media Player: Tools > Options > File Types (Tab)
- QuickTime: Edit > Preferences > QuickTime Preferences > File Types (Tab)
If the audio file (MP3) selected check box is dimmed, the player only has partial ownership of the file type. To give the player full ownership of a file type, double-click the dimmed check box to make it fully checked.
Download an audio plug-in by clicking one of the following links.

If you are still having problems, contact the Lutherans Online help desk.

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	Contact Thrivent Financial 800-THRIVENT (800-847-4836)	Appleton Office: 4321 N. Ballard Road Appleton, WI 54919-0001 USA	Minneapolis Office: 625 Fourth Avenue S. Minneapolis, MN 55415-1624 USA

Insurance products issued or offered by Thrivent Financial for Lutherans, Appleton, WI. Not all products are available in all states. Products issued by Thrivent Financial for Lutherans are available to applicants who meet membership, insurability, U.S. citizenship and residency requirements. Securities and investment advisory services are offered through Thrivent Investment Management Inc., 625 Fourth Ave. S., Minneapolis, MN 55415, a FINRA and SIPC member and a wholly owned subsidiary of Thrivent Financial for Lutherans. Thrivent Financial representatives are registered representatives of Thrivent Investment Management Inc. They are also licensed insurance agents of Thrivent Financial.

Trust and investment management accounts and services offered by Thrivent Trust Company are not insured by the FDIC or any other federal government agency, are not deposits or other obligations of, nor guaranteed by Thrivent Trust Company or its affiliates, and are subject to investment risk, including possible loss of the principal amount invested.