If your are having a problem hearing the audio please try the following:

1. Refresh your browser.
2. Check your volume and be sure your system is not muted. You may also want to open your Volume Control and ensure that Wave and SW Synth are not muted or turned down all the way.
3. Check to see if a yellow ActiveX information bar appears near the top of your browser. If so, right-click the bar and left-click "Install ActiveX Control" or "Click to Run ActiveX Control."
4. Check the plug-ins and add-ons installed within your browser. Do this by using the Tools menu in your browser. If you have the necessary audio plug-in, it will be listed here. If it is not listed, proceed to step 6 below.
5. Check to see if your system has more than one media player installed and both are set as the default player for MP3. If so, enable/disable any one of them. You can check this by:
   • Windows Media Player: Tools -> Options -> File Types (Tab)
   • Real Player: View -> Preferences -> Upgrade (Tab) -> Auto Restore Settings
   • QuickTime: Edit -> Preferences -> QuickTime Preferences -> File Types (Tab)
   If the audio file (mp3) selected check box is dimmed, the player only has partial ownership of the file type. To give the player full ownership of a file type, double-click the dimmed check box to make it fully checked.
6. Download an audio plug-in by clicking one of the following links.

If you are still having problems, contact the Lutherans Online help desk toll-free at 1-866-201-1522 or e-mail them at LOhelp@thrivent.com.