FRIEND INC. - Case Management


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CASE MANAGEMENT

Case Management is conducted by the case manager who will begin with the needs assessment interview to determine what the client needs. The case manager may help prioritize the needs and clarify the difference between needs and wants. The case manager has knowledge of local resources such as: The American Red Cross, Salvation Army, The Alliance for Aging, Deaf Services, and so on, in order to refer clients for help.
If the client has needs for which a simple referral will not suffice, the case manager will bring a request to the FRIEND Board of Directors. It is the responsibility of FRIEND to identify resources to meet that unmet need.

All cases will require documentation and release of confidential information signed by the client which enables FRIEND to both release and obtain confidential information that is relevant and necessary for the purpose of providing assistance to the client.

The case manager will work to empower the client to be active in their own recovery. The case manager may help the client identify the choices available to them, but decisions about the recovery effort are made by the client.

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	Contact Thrivent Financial 800-THRIVENT (800-847-4836)	Appleton Office: 4321 N. Ballard Road Appleton, WI 54919-0001 USA	Minneapolis Office: 625 Fourth Avenue S. Minneapolis, MN 55415-1624 USA

Insurance products issued or offered by Thrivent Financial for Lutherans, Appleton, WI. Not all products are available in all states. Products issued by Thrivent Financial for Lutherans are available to applicants who meet membership, insurability, U.S. citizenship and residency requirements. Securities and investment advisory services are offered through Thrivent Investment Management Inc., 625 Fourth Ave. S., Minneapolis, MN 55415, a FINRA and SIPC member and a wholly owned subsidiary of Thrivent Financial for Lutherans. Thrivent Financial representatives are registered representatives of Thrivent Investment Management Inc. They are also licensed insurance agents of Thrivent Financial.

Bank products and trust services are offered through Thrivent Financial Bank (Member FDIC, Equal Housing Lender), a wholly owned subsidiary of Thrivent Financial for Lutherans. Insurance, securities, investment advisory services, and trust and investment management accounts are not deposits, are not guaranteed by Thrivent Financial Bank, are not insured by the FDIC or any other federal government agency, and may go down in value.